Location: Kathmandu

Job Description:

• Develop and maintain diagnostic and troubleshooting mechanisms to escalate issues according to a structured protocol.
• Establish and maintain good relationships with internal team, sales network and service partner in daily operation.
• Create and maintain a robust monitoring and reporting system to evaluate defined KPIs.
•  Coordination for issue resolution on defined SLA with various departments.
• Lead, motivate, and train the team to reach set goals and objectives.
• Responsible for overall performance on site.
• Attend the meetings and training sessions on a regular basis.
• Oversee the smooth operation and guide team members.
• Able to plan Occupancy according to shift and sub-unit.

Job Specification:

• Bachelor’s degree in management, communication or a related field.
• At least 1-year experience in ISP.
• Proven experience in aftersales and customer support.
•  Proficient in using Microsoft Office application.
•  Ability to work in complex environment.
•  Strong analytical and reporting skills.
•  Good at multitasking and must have a pleasant personality.

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