Other Specification

• Bachelor's degree preferred
• Excellent conflict resolution abilities
• Innovative, trustworthy, and impartial
• Ability to work evenings, weekends, and holidays
• Proven work experience as a Restaurant Manager, Restaurant General Manager  , or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and staff
• Familiarity with restaurant management software
• Strong leadership, motivational, and people skills
• Acute financial management skills
• Bachelor degree in Business Administration or hospitality management or culinary schooling is a plus.

Job Description

• Opening and closing the restaurant
• Appointing, inducting, and mentoring new staff members
• Scheduling shifts and assigning tables to wait staff
• Resolving customers' questions and grievances in a professional manner
• Conducting payroll activities in an accurate, timely manner
• Ensuring that the restaurant adheres to pertinent health and safety regulations
• Sourcing better deals on all resources and equipment that warrant replacing or replenishing
• Recording all income and expenses and ensuring that cash registers are balanced.
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Building and leading a team  to help drive revenue
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

Source: Merojob

Job Detail Expired

Contact Detail