Job Responsibilities and Duties

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Opening broker and other applicable accounts on behalf of customers.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing the services and products inside and out to efficiently answer customer queries.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Perform and execute activities delegated by Management.

Core Activities

• Ensure timely opening of customer accounts with the firm.
• Maintain interpersonal communications with clients.
• Proper processing of orders, forms, applications, and documentation.

Skills Required

• Strong analytical skills.
• Sound knowledge on regulatory and legal provisions.
• Strong integrity, innovation, and intuitive skills.
• Strong verbal and written communication skills.
• Team Player, Result Oriented, and self-driven with a positive outlook.

Education and Preferred Experience Requirements

• +2 Degree Completed and Bachelors’ Degree Ongoing.
• 1 years’ relevant experience in similar function is preferred.

 Salary and Benefits

The Annual Cost to Company (ACTC) for this position will range between NPR 355,000 and NPR 488,000. A successful candidate’s pay may fall within this range, actual pay will be based on the candidates’ qualifications, specific skills, and experience. The Benefits associated with the position are as below:

• Allowances: General Allowance, Festive Allowance and Force Leave Allowance.
• Insurance: Medical and Accidental Insurance, Life Insurance under Endowment Scheme and Critical Illness Coverage.
• Others: Leaves, Retirement Benefits and Bonuses as per Labor Act.

Source: Merojob

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