Your responsibilities:

• Perform all work assigned is performed in accordance with client SLAs and Cloud Services management priorities.
• Install and manage cloud-based enterprise applications, peripherals, services, settings, directories, storage, in-house applications, etc. in accordance with cloud standards and project/operational requirements.
• Perform fault analysis and application log debugging to resolve complex issues.
• Take ownership of Incidents and Service Requests within the managed group
• Research and recommend innovative, and automated approaches (whenever possible) for system administration/application admin/ cloud operation tasks to leverage resources and provide economies of scale.
• Participate in the training plan arranged by the Administration Team Leader. Demonstrate self-motivation in managing self-training initiatives (self-study, use of sandpit environments, industry forum membership and participation etc.)
• Perform Application monitoring and management tasks e.g., system monitoring, error detection scripts and procedures, database optimization and background job scheduling.
• Perform Application performance tuning and preventative maintenance.
• Adapt Cloud Services solutions to meet the customer requirements as part of a Cloud Ops team.
• Maintain the documentation and processes of managed Applications Services for administration and support.
• Contribute to documentation relating to Cloud Services Account Management processes as impacted by managed Applications Services changes and development.
• Ensure the availability of managed Applications for use with regular customer and operational KPI adherence reviews as defined by the Cloud Services business.
• Act as a key technical contact for customers and ability to manage customers and deliver to the contractual service level agreement.
• Perform evaluation for root cause of Incidents and instigate actions to correct both the Incident and the underlying cause.
• Proactively propose and implement improvement solutions to common problems.
• Identify and track software versions across the environment. Maintain an inventory of all systems and the software/applications running on them.
• Develop deployment plan and schedule. Determine optimal timing and sequence for patch roll-out. Plan to minimize disruptions to operations and allow time for testing/validation between patches.
• Communicate and notify stakeholders. Inform relevant teams, users, and customers ahead of deployments and outages.
• Verify patch installation and functionality. Confirm patches are installed and operating as expected.
• Continuously improve processes based on metrics and feedback. Analyze results to enhance patch management efficiency and minimize business impact over time.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Minimum of bachelor's degree in computer engineering (master’s preferred) or equivalent.
• 3 years of related experience
• Understanding of the ITIL framework, experience working in a mature change management process environment, and experience in technical service delivery.
• Good experienced of IIS with PHP CGI installation, configuration, and management
• Strong knowledge of Windows PowerShell, windows Services, and event viewer
• Excellent knowledge of Windows Server Operating System and it’s administration.
• Good understanding of Enterprise Application Architecture and Distributed Applications Architecture both on-premises and Cloud (Azure, AWS)
• Basic knowledge of T-SQL, MS SQL Server, Azure SQL, and PostgreSQL Database administration
• Strong statistical analysis and problem-solving skills
• Strong knowledge of the software development life cycle (SDLC), scrum framework, agile methodologies, and sprints. 
• Ability to manage multiple priorities and projects, meet deadlines, plan activities, and deliver to timelines, and work under situations of time criticality.
• A team player and a leader who has patience and ability to handle job pressure.
• Excellent verbal /written communication skills, Documentation skills for processes and procedures.

Source: Merojob

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