Department Name: Traffic Operations
 

Industry: Management
 

Work Experience:1-3 years

Job Description:

• Own Reviews & Ratings Quality, Process and Performance
• Quality checking the incoming reviews and image reviews to maintain authenticity and civility in ratings and reviews section
•  Quality checking the answers provided by sellers on Q&A to maintain authenticity, civility and originality in products and services offered
• Increasing the inflow of ratings, reviews and image reviews into the platform to improve customer experience by aiding in the purchase decision making process
• Providing feedback to the Customer Service team on the nature of reviews coming in to improve consumer experience and maintain product and service quality
•  Plan visibility, engagement mechanics and subsidy to increase reviews and ratings
• Collaborate with stakeholders to establish process to use reviews to improve product quality.

Requirements:

• Ability to adapt to new systems and technologies
• Ability to perform tasks with a high degree of accuracy
•  Comfortable working independently with minimal supervision
•  Strong Excel and PowerPoint skills
•  Strong accountability and ownership values
•  A problem solver with good time management skills.

Competencies:

• Technical
• Analytical
• Communication
• Initiative
• Team Player

Benefits:

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
• A platform to learn from Alibaba’s world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
•  An opportunity to train the next generation of business leaders
• Competitive salary and incentive package
• Health & Medical insurance.

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