Other Specification

• A minimum, two-year contract is required for the position
• Should be fluent in written and spoken both English and Nepali
• Should have excellent academic records at the Bachelors level
• A written exam will be followed by a personal interview
• Rigorous, in-house training will be provided in ticketing, customer interaction, and ticketing sales

Note:

• Depending on which position you are selected, candidates are expected to work during the night shift
• Preference will be given to candidates who are more flexible with their shifts and have completed their college
•  
• Responsibilities:
• Responsible for selling tickets to our passengers by phone, email, and in-person visits.  We prefer candidates who are able to cross-sell tickets, travel packages, and insurance.
• Provide a high level of customer care at all times.  Be able to communicate in English and Nepali at the business level.  Explain routing, visa rules, transits, etc
• Handle refund, re-issuance, and cancellation of air tickets.  Escalate difficult cases to seniors and airline staff
• Calculate the best fares and optimal routes, and have persuasion skills
• Other assignments related to airline ticket, such as maintaining cost sheets, developing messages for social media, etc.
• Complete other sales/tracking assignments needed to improve sales and customer experience
• Source : Merojob

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