Other Specification:

• Previous experience in ticketing or customer service.
• Knowledge of ticketing systems and processes.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office and other relevant software.

Job Description:

• Process ticket requests using the ticketing system.
• Provide customers with ticketing information and advice.
• Monitor ticketing system and make necessary changes.
• Ensure all tickets are booked accurately and efficiently.
• Handle customer queries and complaints.
• Maintain customer records and update ticketing information.

Source: Merojob

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