Other Specification:

• Education required in Bachelor degree 
• Should have 3 to 4 Years of experience in the related field
• Preferably a person who can deal with walk-in clients
• Good language skills while on the telephone with a foreigner and writing/corresponding skills via email.

Job Description:

• Answer enquiries regarding different options for travelling
• Domestic and international ticketing
• Provide accurate travel information
• Handling International flight Ticket queries over calls and emails
• Making reservations and ticketing using GDS systems and other carrier portals
• Meeting clients demand as in special request like seat allocation, meal preference, unaccompanied minor, arrangements for a stretcher, wheelchair, travel insurance, etc.
• Processing Clients request like full ticket cancellation, partial refund, reissue, etc. as per each and every airline ticketed fare rule
• Visa Form fillup & Documentation Manager (Japan, Australia, Canada Schengen country etc) 
• Understanding clients’ travel requirements and asking relevant questions to gather as much information as possible
• Meticulously capturing all client information into databases
• Booking flights and accommodation and arranging car rentals as per client specifications
• Ensuring clients are provided with an itinerary and schedule where required
• Answering all clients’ questions and addressing complaints as soon as possible.

Source: Merojob 

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