Technical Writer (Customer Success Support)

Logpoint Nepal Software Company
Jawalakhel,Lalitpur, Nepal

WE ARE HIRING !!!!!!

 

Professional Qualifications:

  • Bachelor's Degree in Computer Science, Information Management, Information Technology, Computer Engineering or a related field
  • Minimum 1 year of relevant experience in Technical writing
  • Familiarity with security domain and/or similar products
  • Basic linux and networking skills

 

Personal Qualifications:

  • Strong analytical skills and attention to detail
  • Ability to thrive in a fast-paced and dynamic environment with limited supervision
  • Should be energetic and dynamic, an effective team player with good communication and, learning skills.
  • Excellent English verbal and written communication skills, with a keen eye for detail
  • Ability to translate highly technical information into easily understandable information for customers
  • Ability to work under pressure and deliver quality products under tight deadlines
  • Should be a proactive and good initiator

 

Key Responsibilities:

  • Deliver high-quality customer-facing documentation for various product lines that help customers understand and resolve the incidents
  • Create new technical documentation using informative screenshots
  • Identify problem areas of customers and proactively contribute to the guidelines to their improvement in the knowledge base
  • Update existing docs to reflect changes to functionality
  • Work closely with the subject matter experts to gather technical information to write, update and revise documentation.
  • Proactively strengthen your knowledge of current technical writing methods, trends, and technologies
  • Test content for accuracy and usability
  • Drive the research of national and international technical writing methods

 

Benefits:

  • Attractive salary based on experience and qualifications.
  • Social Security Fund (SSF).
  • Working in a team environment where initiative and dedication are encouraged.
  • An equal opportunity workplace that values diversity and does not discriminate.
  • High level of responsibility and excellent career possibilities.
  • Open international work environment.
  • Festival expense allowance.
  • Medical and accident insurance.
  • Gymnasium/Fitness Membership.

 

Source: Merojob 


Job Detail Expired

  • Job Type :

    Full Time

  • Salary :

    Not Disclosed

  • Experience :

    1 - 2 (Years)

  • No. of Vacancy :

    1

  • Min. Education :

    Bachelor Degree

  • Last Date to Apply :

    December 28, 2022


Contact Detail

Email :
Website : https://merojob.com/
Mobile :
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