Qualification: IT qualified graduate with at least one-year experience in IT field (most preferably hardware and network).

Experience: Experience of customer service and marketing roles will be advantageous.

Job Location: Pokhara, Nayabazar

Skills and Knowledge:

• The following skills are highly recommended:
• Ability to think logically
• A good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Ability to work well in a team Problem solving skills
• A strong customer focus
• Ability to prioritize workload etc.

Job Duties & Responsibilities:

• AGENT are mainly responsible for creating/following/handling customers support tickets via call/email/skype on daily basis.
• AGENT shall be responsible for containing and corresponding with all the corporate client tasks of the day and provide update to clients.
• AGENT are also responsible to coordinate with field visit team to fully resolve customer tickets.

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