Job Description:

• Attending to all customer queries, concerns, and comments posted to the company's social media platforms.
• Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations.
• Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
• Working with the marketing team to develop comprehensive social media strategies.
• Maintaining a working knowledge of company products to effectively communicate with customers.
• Attending social media-related meetings as required to represent the company.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Staying informed on social media trends, innovations, and changes.

Job Requirements:

• A Bachelor's degree in a related field.
• A minimum of 2-3 years of experience as a social media representative, or a similar role.
• A year of customer service experience would be beneficial.
• Excellent knowledge of social media best practices.
• Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
• Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics.
• Solid customer service skills.
• Good communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.

Source: Froxjob

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