Job Description:

• Outbound centers - Call Australian clients with the aim of gathering information or selling a product.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Meeting or exceeding sales targets by actively engaging with customers, identifying their needs, and effectively promoting products or services.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Ensuring all relevant communications, records and data are updated and recorded.
• Liaising with team leaders, operatives and third parties to gather information and resolve issues.
• Monitoring random calls to improve quality minimize errors and track operative performance.
• Assisting in training and mentoring junior sales team members, providing guidance, sharing best practices, and facilitating their professional growth.
• Recording statistics, user rates and the performance levels of the call center and preparing reports.
• Prepare reports for different departments or upper management.

What we offer:

• Competitive salary + commission on performance basis (No bar on commission).
• Morning tea & cookies provided by the company.

Note:

Working Days: 5 days/week (Monday -Friday)
 

Working Hours: 05: 00/05.30 AM (Morning)- 01:00 /01.30 PM (Afternoon) - (Non-negotiable), including 55 minutes break.

Job Specification:

• Excellent communication skills.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication,and conflict resolution skills.
• Leadership skills and the ability to motivate and develop staff.
• A desire to help others work towards targets and develop their skills
• Confidence and a good business sense.
• The ability to set, meet and exceed targets.
• A focused and self-motivated approach to work.

Source: Kumarijob

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