Job Description:

• Developing and sustaining long-lasting relationships with customers.
• Calling potential customers to explain company products and encourage purchases.
• Answering customers' questions and escalating complex issues to the relevant departments as needed.
• Developing in-depth knowledge of company products.
• Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
• Collaborating with the marketing department to ensure that the company is reaching its target audience.
• Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
• Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.
• Responsible for management of tender process from receipt to delivery
• Procurement of tender documents, assessment of relevance and analysis of requirements; ensuring that format of the tender is adhered to in the event that the tender dictates it
• Provide updates and progress reports on submitted tenders.

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