Job Description

• Ownership of the DEX Last Mile operations for both Tier-1 and Tier-2 Cities and be the focal point for issue handling
• Provide resolution to the issues and concerns raised by hub managers in alignment with the regional managers
• Routine monitoring of the performance, SLAs, and KPIs related to the Last mile operations
• Identification of the problematic hubs, preparation of the result-oriented performance improvement action plans, and execution of such with adherence to the timelines
• Ownership of the different local and regional projects & initiatives taken for the Last mile
• Provide key insights and needed inputs to the regional managers for decision-making
• Sending routine performance visibility reports to the management
• Conduct routine review meetings with the last mile hubs managers
• Overseeing 5s and 6s implementation of the facility and ensure SOPs are implemented without fail
• Providing routine training to the teams regarding the SLAs operational procedures
• Inter functional coordination with Cs teams for customer issues resolution and grievance handling.

Requirements

• Minimum Bachelor’s degree with 2-3+ years’ experience in related field
• Outstanding analytical, problem solving, and organizational skills
• Excellent verbal and written communication skills, with the ability to negotiate with different stakeholders successfully
• Detail-oriented with a demonstrated ability to self-motivate and follow through on issues
• Strong management skills and ability to prioritize in complex, fast-paced environment
• Adaptive to changing scope and evolving business environments.

Competencies

• Decision-making
• Analytical
• Communication
• Initiative
• Team Player

Benefits

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
• A platform to learn from Alibaba’s world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
• An opportunity to train the next generation of business leaders
• Competitive salary and incentive package
• Health & Medical insurance.

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