Other Specification

• Must have basic computer knowledge and familiarity with electronic equipments
• Must have strong communication and time management skills
• Must be Customer satisfaction-oriented
• Attention to detail and mathematical skills.

Job Description

• Greet and welcome patients, visitors, and vendors with a friendly and professional attitude.
• Provide accurate and complete information to queries made by patients and visitors in a professional way and receive the calls.
• Answering phones in a professional manner.
• Answering, forwarding, and screening phone calls.
• Provide excellent customer service.
• Provide information about hospital services, procedures, and policies to patients, visitors, and callers.
• Make billing of patients - OPD billing, IPD billing (Admission and Discharge).
• Check Discharge File and update file of admitted patients.
• Adhere to hospital protocols, confidentiality policies, and regulatory requirements at all times.

Source: Merojob

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