Current Job Vacancies: Few

Location: Head Office

SKILLS & RESPONSIBILITIES:

• Follow up and escalate the issue to the respective teams and departments in order to solve the problem of the customer.
• Follow up on the trouble tickets and issues raised by the customers via an online portal, mobile app and mail.
• Follow up on the trouble tickets raised by customer phone support, and other internal TTs raised from various departments.
• Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country.
• Other responsibilities as assigned by the supervisor.
• Logging and keeping records of customer/employee queries.

QUALIFICATIONS & REQUIREMENTS:

• Bachelor’s level in any discipline with at least 6 months of experience in the customer support department.
• Knowledge and experience in esupport, ebill, ftth page and other in-house software.
• Own vehicle and driving license.
• Flexible with duty schedules as scheduled by the supervisors.
•  Good knowledge of troubleshooting client’s issues.

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