Placement : Stationed will be at mountain Lodge for at least 6 months of the year.

Academic Qualification : Hospitality Degree /Diploma or higher in the similar field.

Experience : Prior experience in the Hospitality Industries such as Hotel or Resort.

Salary : Negotiable/Performance based.

Responsibilities and Duties

Guest Services:

• Ensure exceptional guest experiences by maintaining high standards of customer service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Monitor guest feedback and implement necessary improvements to enhance guest satisfaction.

Staff Management:

• Recruit, train, and supervise lodge staff members, including front desk staff, housekeeping, maintenance, and other personnel.
• Schedule staff shifts and manage payroll to ensure adequate coverage while optimizing operational costs.
• Foster a positive work environment and provide ongoing support and coaching to staff members.

Operations Management:

• Oversee day-to-day lodge operations, including check-in/check-out procedures, reservations, room assignments, and inventory management.
• Coordinate with housekeeping and maintenance teams to ensure cleanliness, safety, and maintenance standards are met throughout the lodge.
• Monitor and manage lodge expenses, budgets, and financial performance in collaboration with the management team.

Administrative Duties:

• Maintain accurate records and documentation related to guest reservations, financial transactions, and employee records.
• Prepare reports on lodge performance, including occupancy rates, revenue, and guest satisfaction metrics.
• Assist in developing and implementing policies, procedures, and protocols to enhance operational efficiency and guest experiences.

Health and Safety Compliance:

• Ensure compliance with health, safety, and sanitation regulations to provide a safe environment for guests and staff.
• Implement and enforce emergency procedures and protocols to respond effectively to any incidents or emergencies.

Source: Merojob

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