Key Responsibilities:
- Manage and supervise the IT ticketing and service department to ensure smooth and efficient operation
- Ensure that all IT tickets and service requests are handled promptly and efficiently
- Monitor departmental performance and provide regular reports to management
- Develop and implement policies and procedures for the department
- Manage relationships with internal and external stakeholders, including vendors and customers
- Provide technical support and guidance to team members as needed
- Ensure compliance with all applicable regulations and standards
- Identify areas for improvement and implement changes to increase efficiency and effectiveness
- Foster a positive and collaborative work environment that encourages teamwork, creativity, and innovation.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3+ years of experience in IT service management or a related field
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving and analytical skills
- Experience with IT ticketing systems and service desk software
- Familiarity with network, server, and desktop operating systems
- Ability to work independently and as part of a team.
If you are a self-starter with a passion for IT service management, we encourage you to apply for this exciting opportunity.
Source: Merojob
Job Detail Expired
-
Job Type :
Full Time
-
Salary :
Not Disclosed
-
Experience :
3 - 4 (Years)
-
No. of Vacancy :
1
-
Min. Education :
Bachelor Degree
-
Last Date to Apply :
December 22, 2023