Other Specification:

• Excellent oral and written communication skill.
• Gather information, understand the scope of computer problems and develop an action plan to
• solve the problems. Must listen carefully to clients, convince them logically and provide
• professional advice by internalizing the concept of “CLIENT FIRST”.
• Interact with customers and staff at the technical level, regarding new technology, as required.
• Can Do Attitude & capability of logical convincing power
• Prioritizing and dealing with the issues in a timely manner. Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.
• Ability to prioritize and manage tasks.
• Excellent time management and problem-solving skills.
• Providing correct feedback to customers.
• Preparing Technical Support Team performance reports.
• Proactively manage and maintain server, network, Router and firewall systems.
• Report to Technical Manager on daily performed duties, share experiences, lesson learned and plan for upcoming assignments.
• Carry out special tasks at Management’s direction
• Maintain inventory and asset configuration documentation
• Carry out special tasks at Management’s direction & Interact with Clients and technical team member at the technical level, as required.
• Smart and pleasing personality
• Must poses with 2-wheeler driving license
• Develop and implement project plans, risk assessments and contingency plans.
• Keeping track of the customer queries and resolving the issues as early as possible.

Job Description:

• Manage Servers with Microsoft Windows Server 2008 – 2019 R2 operating systems & Manage Active Directory, server and workstation patching.
• Have familiarity with windows clustering, domain controller setup, and group policy & Ensure the security of the server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance.
• Manage end user accounts, permissions, access rights, and storage allocations. Develop and maintain documentation about current environment setup, standard operating procedures accordingly.
• Monitors SERVER system performance and its security.
• Monitors and analyzes SERVER systems resource utilization and performance to determine and resolve potential issues and ensures services are delivered efficiently.
• Design and implement major networks.
• Configures, installs, process of deployment and maintains the Client’s network infrastructure and related systems, including routers; switches; firewalls; wireless access controllers. Good Knowledge of wired and wireless LAN/WAN setup
• Monitors network performance and utilization trends to assure maximum network uptime. Identifies, troubleshoots and resolves issues relating to network outages and performance; makes recommendations for upgrades or improvements.
• Recommends, develops, implements, and maintains network security standards and performs administration tasks for various layers of network security levels.
• Monitors the performance and stability of multiple hardware and software platforms at the most complex level to maximize network resource throughput.
• Internet and network security, firewalls, proxy servers, digital rights, and virtual private network (VPN). Monitor routers, hubs, switches and other important network resources.
• Develop and maintain network operational procedures, records, documents and drawings.
• Review performance reports; develop long range plans for ensuring appropriate network capacities.
• Perform and test routine system backups and restores.
• Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations.
• Manage Server & Network asset management, including maintenance of server component inventory and related documentation and technical specifications information.
• Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations. Maintain every log reports accordingly.
• Manage proper coordination with vendors, outsourcers, and contractors to secure services procured by the clients.
• Manage the physical environment of the server racks including cable management, documentation, labeling, and configuration of switching for console and remote access.
• Build and deploy new servers on the network as needed. Have familiarity with NAS and SAN storage management.
• Plan, organize, and manage technical team staff and overall operations to ensure the stable operation of the Clients organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas; particularly network infrastructure, server infrastructure, data communications.
• Supervise the entire Help Desk and Technical Support staff and ensure that end users are receiving the appropriate assistance. The Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate manner.
• Assist with hardware, firewall, and software vendor evaluation, recommendation and negotiations Mentor / cross train team members on existing and new technologies.
• Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.
• Good knowledge on Cloud based infrastructure.
• Serves as technical advisor in the installation and maintenance of Servers & Network; researches and evaluates new technologies and makes recommendations.
• Acts as the primary technical staff to provide network technical expertise to implement various network related projects.
• Performs other related duties as requested or assigned.
• Solid understanding of remote desktop support applications like TeamViewer, AnyDesk or others.

Source: Merojob

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