Responsibilities;

• Manage customer relationships, building rapport with the goal of increasing customer satisfaction and loyalty
• Review and re-price the client’s loan on a semi-annually basis
• Monitor and negotiate interest rates with the banks
• Track non-conforming loans and seek to refinance to prime lenders
• Look after orphan clients and act as the relationship manager for such clients
• Provide timely and effective resolutions to customer issues and concerns
• Work collaboratively with other departments to ensure prompt and comprehensive issue resolution
• Conduct regular follow-ups with customers to ensure their ongoing satisfaction
• Stay up-to-date with industry trends, developments, and regulations
• Deliver exceptional customer service with a positive attitude and desire to exceed expectations.

Requirements;

• Bachelor's degree in any field
• At least 1 year of experience in client-facing roles
• Experience in customer service or a related field would be a bonus!
• Top-notch written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Ability to prioritize tasks and handle multiple projects simultaneously
• Must love talking, interacting, and genuine care for people
• A liking for numbers and finance, (specifically the mortgage industry) will be an advantage!
• A great attitude towards learning - as there will be a huge learning curve!
• Proficient with Google Apps (Drive, Docs, and Sheets).

Besides the list of benefits that the Labour Law mandates, we also offer;

• Salary + Social Security Fund (SSF)
• Exclusive leaves and bonuses
• Flexible working hours
• Festival, profit, and book reading bonus
• Team building activities and social events
• Accident and medical insurance coverage
• International working environment exposure
• Continuous learning and development opportunities
• Customer Referral - Refer your friends and relatives in Australia to use our services and we’ll reward you!

Work hours: 6:00 am to 2:00 pm (non-negotiable) including a 1-hour lunch break.

Source: Merojob

Job Detail Expired

Contact Detail