Other Specification:

• Basic understanding of networking concepts, internet protocols, and familiarity with common internet equipment..
• Ability to troubleshoot and resolve basic technical problems related to internet connectivity.
• Willingness and availability to work in shifts.

Note: Freshers are highly encouraged to apply.

Job Description:

• Providing frontline customer support by answering phone calls, emails or chat messages from customers who have internet service issues or inquiries.
• Diagnosing and resolving basic technical issues related to internet connectivity, such as router configuration, and network settings.
• Monitoring network performance and identifying potential problems, then escalating issues to higher-level support teams as necessary.
• Effectively communicating technical information to customers in a clear and understandable manner, including providing step-by-step instructions for issue resolution.

Source: Merojob

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