Hiring Source: Open for Both (Internal and External)

Total No Of Vacancy: Must have two wheeler with valid license.

Locations Nepal : Baluwatar

Offered Salary: Negotiable
 

Required Qualification: Bachelor

Required Degrees: Bachelor of Engineering in Information Technology, Bachelor of Information Management (BIM), BIT.

Experience: More Than or Equal To 1 Years.

Required Gender: Any

Position Summary: We are seeking an individual for the role of Level 1 (L1) Support Assistant, pivotal in delivering frontline assistance and technical support to end-users on the client side.

Major Roles And Responsibilities (Job Details) Customer Assistance:

• Respond promptly and professionally to customer inquiries through various channels (phone, email, chat, field visit etc.).
• Provide clear and concise information to customers regarding our internet-based products and services.
• Assist customers in troubleshooting basic technical issues and guide them through problem-resolution steps.

Technical Troubleshooting:

• Diagnose and resolve simple technical issues related to internet connectivity, account access, and basic software functionalities.
•  Escalate complex technical issues to higher-level support teams while providing comprehensive information for efficient resolution.

Documentation:

•  Maintain accurate and detailed records of customer interactions, technical issues, and solutions in the support ticketing system.
• Contribute to the creation and improvement of knowledge-base articles for common issues and solutions.

Communication:

• Collaborate with other support team members to share information and ensure a consistent approach to problem resolution.
• Communicate effectively with customers, keeping them informed about the status of their inquiries and resolutions.

Job Detail Expired

Contact Detail