Qualification: Bachelor degree in IT (Result waiting for the same are also encouraged to apply).
 

Experience: 1 year in relevant field.
 

Skills and Knowledge:

• Basic understanding on hardware, networking, router and switches is a must
• Handling any form of customer queries, grievance and providing them the best of services
• Develop diagnostic skills with solution in mind
•  Active participation in the training (Tech and non tech) to develop the learning
• Must have valid driving license and motorbike.

Job Duties & Responsibilities:

• Must support overall tasks related to (Internet/ IPTV) that are escalated within the branch
• Visit client premises and sorting out the problem related to slow internet, internet interruption and IPTV interruption
• Handle all the queries and issues of the customers who visit branch directly
• Proactively solve client technical issues related to internet and IPTV
•  Initiate field support to diagnose initial offsite problem (Form design / Standard Test Report) in mentoring capacity
• Update task as action taken to troubleshoot with common title and clear language as per clientele.

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