Other Specification

• High school diploma or equivalent.
• Strong knowledge of Microsoft Windows operating systems and Office Suite.
• Familiarity with basic network concepts and troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to work well under pressure and in a fast-paced environment.
• Strong customer service and interpersonal skills.
• Willingness to learn and adapt to new technologies.

Job Description

• Provide technical support to end-users, both in person and remotely, to resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other hardware.
• Troubleshoot and resolve software and application problems.
• Assist with account management, including password resets and access provisioning.
• Collaborate with the IT team to implement and maintain IT security measures.
• Offer training and guidance to end-users on basic IT operations and best practices.
• Document IT support activities, issues, and resolutions.
• Escalate complex problems to senior IT staff or vendors when necessary.
• Assist with IT inventory management and procurement as needed.
• Participate in IT projects and initiatives as assigned.

Source: Merojob

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