Job Description

• Provide technical support to end-users, including troubleshooting hardware and software issues, setting up new and existing IT equipment, and resolving network connectivity problems.
• System Maintenance, Network Support, Software Installation and Configuration, Remote Support, assisting with network connectivity issues, ensuring IT devices are functioning correctly, and troubleshooting IT problems.
• Handling projects, understanding the project, and guiding the technical team for proper installation, setting, and configuration of IT devices. 
• Identifying customers' needs, and assisting sales teams to suggest the best solutions for clients.
• Configure IT Security such as firewall, network configuration VPN setup, etc.
• Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their technical skills.
   

Job Specification

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in providing technical support or working in an IT-related role is a plus.
• Familiarity with various operating systems, including Windows and macOS.
• Basic knowledge of computer networks, hardware, and software.
• Strong problem-solving skills and the ability to work well under pressure.
• Excellent communication and interpersonal skills to interact effectively with team members and end-users.
• Highly organized and able to manage multiple tasks simultaneously.
• A proactive and self-motivated attitude with a willingness to learn and adapt to new technologies.

Source: Kumarijob

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