Other Specification

• Knowledge of computer hardware and software.
• Knowledge of Windows and Linux desktop operating systems..
• Knowledge of networking ( LAN, WAN, Routing and Switching, VPN).
• Knowledge of Active Directory will be an added advantage.
• Knowledge of telephony technologies like VOIP, SIP, Softphone, PSTN will be an added advantage.
• Interest to learn new IT infrastructure skills and adapt them quickly.
• Knowledge and understanding of industry standard computing concepts, practices, and procedures.
• Additional certification (CCNA / CompTIA A+ ) wil be an added advantage.
• Excellent written and verbal communication and interpersonal skills.
• Strong ability to source information from users, vendors, and colleagues and deliver it to the required audience.

Experience

• 1 years of relevant and progressive work experience in IT or Network support. (We encourage all qualified freshers to apply for this position).

Job Description

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Setup Laptops and various accounts for Onboarding users. And revoke access of all Offboarding Users.
• Provide support of telephony and VOIP systems.
• Provide technical support to the user of the organization (may be in person or through remote access).
• Administration of Endpoint Protection and generate reports weekly.
• Verify the functionality of hardwares, systems, powerline and power backups.
• Repair or replace the hardware systems as necessary.
• Escalates problems and issues to the correct group as needed.
• Maintaining records of systems in an inventory ledger and reporting to the respective supervisor.
• Training end-users in new or existing systems, while promoting self-service and automation of IT Requests.
• Coordination with Admin, HR or other departments for smooth functioning.
• Should visit client locations in different cities for technical support.
• Coordination with the related vendor regarding various device issues. 

Source: Merojob

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