Other Specification

• Bachelor degree in Information Technology field. Along with in depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification. 
• Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).
• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.

Job Description

• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, Disk storage technology, I/O devices.
• Skilled in usage of system level profiling tools and network monitoring systems.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Prepare & implement preventive maintenance schedule for all IT hardware & Software.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day to day support.
• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. 
• Ensure that policies and procedure relating to PCI compliance are updated.
• Maintains a system error / progress log book and deals with reported problems.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
• Monitors and maintains proper inventory of hardware and software license. 
• Knowledge of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with latest hotel technology and security risks on a regular basis.
• Able to perform other IT or Systems related task assigned by the management.

Source: Merojob

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