The following minimum requirements:

• Education: Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.
• Information Technology Infrastructure Library (ITIL) Foundation Certificate or equivalent customer support certification is an asset.

Work Experience:

• A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
• Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required.
• Practical experience and working knowledge of various computer platforms and applications is required.

Skills:

• Good knowledge of UNICEF’s ICT regulations, rules and procedures as well as systems and applications.
• Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software and other office technology equipment.
• Ability to understand data and effectively use office technology systems for its input and extraction like RapidPro/Ureport and Inform
•  Ability to provide on-the-job orientation to clients.
•  Takes responsibility to respond to service needs promptly and proactively.
• Demonstrates a high degree of integrity, reliability and honors matters of confidentiality.
• Ability to handle work quickly and accurately under time constraints.
•  Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.
• Language Requirements: Fluency in English and Nepali language is required.

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