Education:

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years experience in the related field.
• Technical certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) can be advantageous.

Skills and Technical Experience:

• Proficiency in computer hardware, software, and network troubleshooting.
• Knowledge of various operating systems (Windows, macOS, Linux).
• Familiarity with educational software and technologies used in classrooms.
• Hands on experience in setting up and maintaining computer systems and networks.
• Experience in supporting a range of devices such as desktops, laptops, tablets, andsmartboards, as well as managing user accounts and permissions
• Familiarity with network security protocols and tools
• Strong problem solving and analytical skills, and a user oriented approach.
• Good communication skills for interacting with staff, students, and faculty.
• Ability to explain technical concepts in simple terms.
• Organizational and time management skills.
• Prior experience working in an educational environment would be beneficial.

Job Description:

• Managing users and devices on Windows Server and maintaining network users.
• Inspecting and resolving device issues, setting up new devices, updating monitoring logs, and troubleshooting network issues.
• Maintaining user accounts in Google Workspace and Microsoft 365, as well as ZOOM and other in-house software.
• Providing technical support for classroom hardware and software
• User desktop, laptop, printer, scanner maintenance and troubleshooting
• Installing, configuring, and troubleshooting various hardware/software components.

Source: Merojob

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