Job Description

• Ownership of the DEX Last Mile operations for the Birgunj hub and be the focal point for issue handling
• Provide resolution to the issues and concerns raised by hub managers in alignment with other regional managers and Head of DEX
• Routine monitoring of the performance, SLAs, and KPIs related to the Last mile operations
• Identification of the problematic hubs, preparation of the result-oriented performance improvement action plans, and execution of such with adherence to the timelines
• Ownership of the different local and regional projects & initiatives taken for the Last mile
• Provide key insights and needed inputs to the regional managers for decision-making
• Sending routine performance visibility reports to the management
• Conduct routine review meetings with the last mile hubs managers
• Overseeing 5s and 6s implementation of the facility and ensure SOPs are implemented without fail
• Providing routine training to the teams regarding the SLAs operational procedures
• Inter functional coordination with CS teams for customer issues resolution and grievance handling.

Requirements

• Bachelors’ degree with 2 years’ experience in relevant field. Master’s Degree is preferable
• Should have good communication skills in order to present the ideas effectively
• Exceptional analytical and decision-making skills
• Excellent time management and organizational skills
• Should be a good team player with proactive nature
•  Professional approach to time and deadlines.

Competencies

• Decision-making
• Analytical
• Communication
•  Initiative
• Team Player

Benefits

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
• A platform to learn from Alibaba’s world-leading ecosystem
•  Rigorous training and exposure in team management, leadership, business analytics, and operations.
•  An opportunity to train the next generation of business leaders
•  Competitive salary and incentive package
• Health & Medical insurance.

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