Job Description:

• Manage the daily operations of all of the hubs
• Conduct regular stand-up meeting & training session with the DEX heroes regarding delivery SOP, failed delivery reason tagging and ground issue faced by DEX heroes
• Customer handling & issue resolution
• Closely monitoring the performance of DEX heroes via dashboard
• Financial Reconciliation & package reconciliation
• Maintain daily In-house record of pending shipments held at hubs
• Communicates daily with feeding facilities to ensure a proper plan is set
• Optimize member experience by managing flow throughout the hub
• Serve as a leader of Daraz culture and values at the Hub.

Requirements:

• Bachelors' degree with 1 year experience in relevant field
• Should have good communication skills in order to present ideas effectively
• Excellent time management and organizational skills
• Should be a good team player with proactive nature
• Professional approach to time and deadlines.

Benefits:

• An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up.

Source: Merojob

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