Other Specification

• Pursuing a Bachelor’s Degree in Computer Engineering, Computer Science, or a related field (or equivalent) 
• Positive attitude and eagerness to learn 
• Good interpersonal skills 
• Ability to work independently and collaboratively in a team-oriented environment
• Eagerness to learn and adapt to new technologies
• Customer service-oriented mindset.

Job Responsibilities

User Support:

• Provide first-level technical support to end-users via ticket, email, and in-person.
• Assist users with hardware and software issues, troubleshooting problems to resolution.

Ticket Management:

• Log and prioritize support tickets in the helpdesk system.
• Track and monitor the status of open tickets, ensuring timely resolution.

Hardware and Software Configuration:

• Assist in the setup, configuration, and maintenance of desktops, laptops, and peripherals.
• Install, upgrade, and troubleshoot software applications.

Documentation:

• Create and update documentation for IT procedures and issue resolutions.
• Contribute to the development of user guides and FAQs.

Source: Merojob

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