Job Description:

1. Hardware Maintenance:

• Diagnosing and replacing malfunctioning hardware components such as hard drives, memory modules, and motherboards.
• Assembling and disassembling computers and peripherals.
• Installing and updating device drivers.

2. Network Configuration and Troubleshooting:

• Configuring routers, switches, and other network devices.
• Setting up local area networks (LANs) and wide area networks (WANs).
• Identifying and resolving network connectivity issues.
• Monitoring network performance and security.
• Software Installation and Support:

3. Installing operating systems and software applications:

• Providing technical support to end-users regarding hardware and software issues.
• Troubleshooting software problems and conflicts.
• Security Implementation.

4. Setting up automated data backup systems:

• Assisting in data recovery in case of hardware failures or data corruption.
• Documentation and Reporting.

5. Maintaining records of hardware and software inventory:

• Creating documentation for troubleshooting procedures and network configurations.
• Generating reports on system performance and issues resolved.
• Customer Support.

6. Providing technical assistance and support to end-users:

• Communicating technical information in a non-technical manner to clients or employees.
•  In-depth knowledge of computer hardware components and their functions.
• Familiarity with various operating systems (Windows, Linux, macOS).
• Understanding of network protocols, IP addresses, and subnetting.
• Networking Skills.

7. Knowledge of network topologies and architectures:

• Ability to configure and troubleshoot routers, switches, and firewalls.
• Familiarity with network security protocols and measures.
• Problem-Solving Skills.

8. Good communication skills to interact with end-users and explain technical concepts clearly:

• Active listening skills to understand user issues and concerns.
•  Thoroughness in diagnosing and resolving hardware and network problems.
• Attention to detail when documenting configurations and issues.

9. Customer Service Orientation:

•  Patience and empathy when dealing with end-users' technical problems.
• Willingness to go the extra mile to ensure customer satisfaction.

Source: Merojob

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