Job Description:

• ​​​​​Have up to date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel. 
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to date information onroom rates, current promotions, offers and pakages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with houskeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• Maintain guest lockers for safe custody.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Good command of the English language is essential, both written and verbal 
• Must possess strong organization time management skills, attention to detail.
• Must be guest service focused and a team player.
• Positive attitude and outgoing personality is essential.
• Must be able to work shifts - days, evenings, weekends and holidays.
• Ability to relate well to Hotel guests and employees. 
• Professional in demeanor and presentation. 
• Personable, enthusiastic, self-motivated and able to work independently.
• Observant, discriminating and detail-oriented 
• Ability to understand and carry out oral and written instructions and request clarification when needed. 
• Strong interpersonal and organizational skills.

Job Specification:

• Minimum Bachelor degree 
• Able to work independently 
• Minimum 1 years of experience in Front office especially in hotel industry.
• Additional language spoken would be an assets.
• Her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel. she will strive to use a polite language and well-groomed in his/her relation with the Hotel guests, colleagues and staff.
• Require TWO-WHEELER
• Communication skills, Leadership, Decision-making, Organized and detail oriented, Strong interpersonal skills, Computer literacy.

Source: Kumarijob 

Job Detail Expired

Contact Detail