Qualifications / Skills:

Graduate Diploma or a related field having two years of Front Office experience. Minimum of one year of hotel front desk supervisory experiences, experience handling cash, accounting, procedures, and general administrative tasks.

Responsibilities:

• GRE is responsible to Welcome guests during check-in and giving a found farewell to guest while checkout.
• Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
• Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first-hand service recovery steps.
• Handling guest complaints and concerns in an efficient and timely manner.
• Coordinating and multi-tasking job duties in a busy environment.

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