Job Description:

The Front Office Executive will be responsible for a range of duties, including managing check-ins and check-outs, handling guest complaints and inquiries, managing phone calls and emails, and completing administrative tasks such as data entry and file management. They will also be responsible for managing reservations, coordinating with housekeeping and maintenance, and ensuring that all guests are provided with an exceptional experience during their stay.

Qualifications:

• Interpersonal skills, excellent communication skills, and ability to multitask effectively
• Experience in handling receptionist duties, managing guest complaints and inquiries, and providing excellent customer service
• Experience in front office operations, including managing check-ins and check-outs, coordinating with housekeeping and maintenance, and managing reservations
• Knowledge of basic office software such as MS Office, Google docs, and Excel.
• A degree in hospitality, business administration or relevant experience in the industry.

Source: Merojob

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