Other Specification

• Bachelor Graduates from Hotel Management stream would be given preference.
• Minimum of one-year proven experience in a luxury hotel property would be an added advantage.
• Good communication skills.
• Must have very good organizational skills and show attention to detail.
• Must have initiative and the ability to work independently.
• Must be able to remain calm under pressure.
• Must be service minded with an outgoing, charming and friendly personality.

Note: Fresher candidates are also highly encouraged to apply.

Job Description

• To greet guests in a professional manner.
• To provide guests with prompt, courteous and friendly service and to be personable and approachable at all times.
• To provide guests with information about a variety of hotel services.
• To act as the communication link between Front Desk and Guests.
• To keep an accurate record and to follow up on lost and found items.
• To deal with any maintenance issues which may arise in guest areas and to report and follow up on the work orders in a timely manner.
• To handle safety deposits for guests when requested.
• To assist guests with check out information and inquiries.
• To handle check-in for guests.
• Be aware of the procedures in regards to the key cards and assisting guests with issuing of lost/replacement key cards.
• To deal with all guest complaints and comments in an efficient and timely manner and to provide a five-star service at all times.

Source: Merojob

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