Job Description

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Responsible and attends to guest’s request of using the service of  all times
• Knowledgeable of all special promotion procedures, for programs
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability sources within the reservation systems
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.

Job Specification

• Guest-centric attitude
• Computer literate
• Highly organized
• Excellent written and oral communication skills
• Familiar with PMS software.

Source: Kumarijob

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