Job Description:

• Ensure outstanding customer care at all times.
• Maintain a friendly, cheerful and courteous manner at all times.
• Courteously and accurately answer inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Maintain daily shift process ensuring all team members adhere to standard operating procedures.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
• Build strong relationships and liaise with all other departments especially housekeeping.
• Maintain cash transactions at the front desk and submit cash to the accountant.
• Maintain front office log book.
• Check hotel rooms to ensure that the rooms are neat and clean.
• Ensure safety by following guest check in and security procedures and reporting suspicious activity to the manager, or MD.
• Assist all departments in servicing the guests during high volume periods.
• Perform other duties as assigned, requested or deemed necessary by the management.
• Inspect all department for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Ensure all installed equipment (such as TV, air conditioning etc.) and water system are working properly.
• Arrange repair and maintenance works in timely manner.
• Arrange pick up and drop off the guests from and to the airport.

Female candidates are highly encouraged to apply.

Source: Merojob

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