Other Specification
- Candidates must have completed their Bachelor's Degree in order to apply for the post.
- Fluency in written and spoken English and Nepali language
- Good looking, smart, energetic, and enthusiastic
- Excellent communication skills with a polite, interactive, and approaching tone
- Basic know-how of IT-related courses to solve students’ queries over the phone calls (Training will be provided for a couple of weeks)
- Basic knowledge of sales & marketing
- At least 1-year experience in customer service/reception/call center
- Must have completed Bachelor's degree in a related field
- Problem-solving nature with a calm attitude to handle any type of student inquiries regarding the courses/services
- Dedicated to finishing the follow-up calls in a timely manner
- Highly motivated to convince students to visit the office for counseling
- Organize records of student details for appropriate future follow-up
- Ability to handle student complaints in a professional & respectful manner
- Ability to work in a fast-paced working environment.
- Build strong relationships to retain existing students by ensuring they are getting the best service. We believe retention of regular students brings potential new students
- Proficiency in Microsoft Office Suite
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude.
Job Description
- Handle all telephone call
- Conducting follow-up calls to prospective students who have expressed interest in the courses offered by the institution (converting them for admission)
- Providing information about the IT training courses offered by the institution
- Assisting students in selecting the appropriate training program based on their needs and career goals
- Maintaining accurate records of all interactions with prospective students
- Meeting or exceeding weekly and monthly sales targets set by the institution
- Collaborating with the marketing team to develop effective strategies to attract new students and retain existing ones
- Participating in training sessions to stay updated on the latest industry trends and to enhance your knowledge of the courses offered by the institution
- Providing exceptional customer service to ensure student satisfaction and retention
- Coordinate procurement and services required for the office
- Maintain daily reports and submit them to the management
- Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Note: This vacancy is for the day shift 10 am to 6 pm (Sunday to Friday). The mentioned salary is for full-time duty of 8 hours.
Source: Merojob
Job Detail Expired
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Job Type :
Full Time
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Salary :
22000 - 17500(NPR )
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Experience :
1 - 2 (Years)
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No. of Vacancy :
4
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Min. Education :
Bachelor Degree
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Last Date to Apply :
October 8, 2023