Other Specification:

• At least 2 year of experience in a similar role
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficiency in using computer programs and systems
• Knowledge of spa treatments and services is a plus
• Flexibility to work weekends and holidays.

Job Description:

We are seeking a highly motivated and friendly Front Desk Executive / Manager to join our Spa team. As a ,Front Desk Executive / Manager you will be responsible for creating a warm and welcoming environment for all our guests, ensuring that their spa experience is both relaxing and enjoyable.

Responsibilities:

• Welcome guests to the spa and ensure a smooth check-in process
• Answer guest inquiries in a timely and professional manner
• Provide information about the spa's services, packages, and promotions
• Schedule appointments and maintain the spa's appointment book
• Handle guest complaints and resolve any issues in a timely and effective manner
• Maintain the cleanliness and organization of the reception area and spa facilities
• Collaborate with the spa team to ensure a seamless guest experience
• Maintain relationship with customers and corporate to ensure constant business
• Approach customer for cross selling and upseling.

Source: Merojob

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