Job Description:

• Welcoming Visitors: Greet and welcome visitors, guests, and clients with a warm and friendly demeanor. Provide assistance, answer inquiries, and direct them to the appropriate person or department.
• Manage incoming calls, route calls to the relevant individuals, and take accurate messages when necessary. Maintain a tidy and organized reception area, ensuring a professional and welcoming atmosphere.
• Schedule and manage appointments, meetings, and conference room bookings. Notify employees of visitor arrivals and ensure their timely reception.
• Assist with various administrative tasks, such as sorting and distributing mail, managing correspondence, and organizing documents. Provide general administrative support to different departments as needed.
• Ensure excellent customer service by addressing customer needs promptly and professionally. Handle customer complaints or concerns with empathy and escalate issues when necessary.
• Monitor and manage access to the premises, ensuring the safety and security of employees, visitors, and the facility. Follow established security protocols and report any suspicious activities or incidents.
• Maintain accurate and up-to-date records of visitors, appointments, and other relevant information using computer systems or manual logs.
• Handle multiple tasks simultaneously, prioritize effectively, and manage time efficiently to ensure smooth front desk operations.
• Communicate effectively and professionally with colleagues, clients, and visitors both verbally and in writing. Provide clear and concise information and instructions as required.
• Team Collaboration: Collaborate with other front desk staff and departments to ensure seamless communication and coordination across the organization.

Job Specification:

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong verbal and written communication skills to effectively interact with a diverse range of individuals.
•  Exceptional organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.
•  Proficient problem-solving skills to handle unforeseen situations and provide appropriate solutions.
• Flexibility and adaptability to work in a fast-paced environment, handle changing priorities, and manage stressful situations.
• Maintain a professional appearance and conduct, adhering to company policies and confidentiality requirements.

Source: Kumarijob

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