We Are Looking For A Enterprise Support Representative (For our Client: WorldLink Communications Ltd.)
Job Description:
- Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.
- Handle inbound customer service phone calls.
- Troubleshoot remotely or via field visit to solve the issue raised by customer.
- Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country
- Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
- Follow up and take care of all customer support tickets during off-hours and holidays of the company.
- Daily reporting of tasks performed and assists in maintaining documentation.
- Other responsibilities as assigned by the supervisor
Job Specification:
- Minimum Bachelors’ Degree (preferred in IT, Science or Engineering) with at least six months experience in the Company.
- Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking
- Comfortable working in Windows, Linux or similar environment
- Good written and verbal communication skills both in English and Nepali.
- Must hold two wheeler and a driving license.
- Require TWO-WHEELER
- Computer skills, Communication skills, Teamwork, Cooperation.
Source: Kumarijob
Job Detail Expired
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Job Type :
Full Time
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Salary :
Not Disclosed
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Experience :
0 - 0 (Years)
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No. of Vacancy :
2
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Min. Education :
Bachelor Degree
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Last Date to Apply :
January 10, 2023