Other Specification:

• Education required inBachelors’ Degree (preferred in IT)or result awaiting

• Experienced or Fresher's or 1 year of experience in customer support.

Technical skills: Basic knowledge of hardware and networking, router and switches.

Job Description:

We are hiring Enterprise Support Associate for Headoffice, Sanepa
 

Department: Customer Service and Support Department
 

Shift: 2 PM – 10 PM

• Enterprise Support Associate is expected to:
• Pro-actively monitor Enterprise customers and react accordingly to any problem.
• Handle inbound customer service phone calls.
• Troubleshoot remotely or via field visit to solve the issue raised by the customer.
• Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country
• Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
• Follow up and take care of all Internet and IPTV support tickets
• Daily reporting of tasks performed and assists in maintaining documentation.
• Other responsibilities as assigned by the supervisor.

Skills Required:

• Tech savvy and have a passion for the internet and technology.
• Passion for care, curious to listen, and empathetic in nature.
• Active Communicator
• Enthusiastic and Problem Solver
• Ability to work as part of a team to achieve individual and team results.

**Two wheeler and a driving license is must.

Source: Merojob

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