Job Description

• Analyze customer information enabling you to develop insights into customer trends and implicit behavior.
• Effective customer onboarding by maintaining proper interaction and engagement of customers with the organization.
• Design and implement retention strategies for each customer segment and service process design.
• Maintaining and enriching the customer’s lifetime value.
• Development of customer loyalty program and evaluation of retention and loyalty campaigns.
• Maintain a high level of customer response and satisfaction based on both survey and attrition indicators.
•  Increased reference ability and look to promote connection between the customer and Organization at all times.
• Develop plans to enhance ARPU and Churn Management.
• You will engage and partner with various teams to conduct research and gather information from various sources and tools (internal/external).

Job Specification

• Master’s Degree in Management, or any other relevant field.
• Minimum of 7 years of experience in telecom; ISP; Fintech.
• Cooperative with excellent communication and organizational skills
• Highly creative with experience in identifying target audiences and devising campaigns that engage, inform, and motivate.
• Strong Data Analytics skills.
• Ability to manage multiple complex engagement programs.
• Customer Service orientation and customer-centric
• Working Knowledge of customer service software, databases, and tools.
• Strong interpersonal skills with a challenging and persuasive manner, to win and maintain the respect of colleagues across the business at all levels.
• Excellent means of analysis and marketing research methods.
• Knowledge of Yield Management to optimize pricing strategies to maximize revenue.
• Knowledge of Churn Management which focuses on retaining customers to reduce attrition.

Source: Merojob

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