Other Specification:

• 10+2 passed with command of the English language to communicate mainly in written English
• Familiar with the use of computers and the Internet
• Experience in email and verbal communication
• Hardworking and result-oriented
• A two-wheeler with a valid license is preferred
• Can work on MS Office applications
• Should also have knowledge about digital payments, E-banking, M-banking, and other banking services
• Should be flexible in work timing. Willing to work on off days and public holidays.

Note: Experience with customer-based software & use of the internet for online information and experience in customer support is preferable.

Job Description:

• Manage incoming calls/messages in a timely manner
• Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints, and determine possible causes
• Provide appropriate solutions and alternatives within the time limits;
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies.

Work Shift Required: 

• Evening - 4 pm to 12 am

Source: Merojob

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