Other Specification:

• Bachelor's degree in BBA or BBS or in related field with good command in English & Hindi

• Master's degree in business administration will be preferable.
• Advanced knowledge in MS Office package (especially Word, Outlook, PowerPoint & Excel)
• Excellent analytical and communication skills both in English and Hindi.
• Good negotiation skills with ability to maintain vendor relationship.
• In-depth knowledge of customer relationships with attractive communication.
• Ability to develop good relationships and keep abreast of industry trends.
• Capable of working effectively under pressure maintaining a healthy office environment.
• Candidates may occasionally be required to work beyond regular office hours sitting remotely also.

Job Description:

We are looking for a smart and versatile Customer Service Representative who will take responsibility for creating a good bridge between overseas clients and local customers. 

• Maintain good relationships with overseas clients, shipping line agencies, clearing agencies, and local customers.
• Update the shipment details and tracking information to the customer daily. 
• Maintain daily update sheet of the shipment.
• Analyze competitor rates and market trends to increase sales and profitability.
• Negotiate the rates to overseas clients in a more effective and efficient way.
• Compare sales trends to identify the cause of a decrease or increase in sales volume.
• Coordinate with vendors/service providers on daily basis through emails and phone calls during and before/after office hours as required.
• Prepare and present customer service reports to the management on a daily and weekly basis.

Note: Ladies Candidates having 2 years of experience in a similar field would be given more priority. Candidates from another sector can also apply.

Source: Merojob

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