Job Description:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements:
- Must have 2-3 yeas of experience in a reputed consultancy.
Bachelor's Degree Graduates can apply. - Good Organizational Skills
- Multitasking and Time Management Skills
- Telephone Skills
- Good Communication Skills
- Handle Tasks under Pressure
- Fluency in English
- Proficiency in MS Office.
Source: Froxjob
Job Detail Expired
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Job Type :
Full Time
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Salary :
Not Disclosed
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Experience :
2 - 3 (Years)
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No. of Vacancy :
1
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Min. Education :
Bachelor Degree
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Last Date to Apply :
August 31, 2023