Other Specification

• Bachelor's degree in information technology, computer engineering, or awaiting results ∙ Fresher or 1 year of technical support experience.  
• Basic knowledge of hardware and networking, including routers and switches. CCNA  certification would be advantageous. 
• Good Communication, Active Listening, Empathy, Patience, Time Management.
• Own a laptop and a two-wheeler with valid driver's license.

Job Description

• To efficiently handle a customer's call, obtain information from the customer, and determine  the difficulty the customer is experiencing. 
• To place the ticket under the appropriate support ticket heading. 
• Troubleshoot issues with the internet and IPTV. 
• Resolve any escalated concerns in a timely and effective manner. 
• Show concern for the customer and compile a report. 
• Appropriate escalation to the appropriate departments. 
• Escalate complex issues to the Team lead/ Supervisor to facilitate timely resolution. 
• Collaborate with team members to share best practices, technical insights, and innovative  solutions, contributing to the overall expertise of the support team. 

Source: Merojob

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