Job Description:

• Answers customer inquiries via phone, email, and in person
• Directs customers to online resources
• Updates customer records in the system, including notes about interactions
• Pitches ideas for improving customer care
• Creates and maintains reports about customer interactions.

Job Specification:

• Previous experience in customer service or sales.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in Microsoft Office and basic computer skills.

Source: Kumarijob

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